We want you to be completely satisfied with your purchase from Murphys Direct UK. If for any reason you’re not, we offer a 30-day return policy from the date your order was delivered.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • It must be unused and undamaged.

  • It must be in the same condition as when you received it.

  • It must be returned in its original packaging.

  • All original tags and labels must still be attached.

Please note that we do not accept returns on custom-made items. These include products that have been made to order, personalized, or specially manufactured based on individual specifications. Since these items are crafted specifically for you, we’re unable to restock or resell them.

How to Start a Return

To begin the return process, please contact us at support@murphydirects.co.uk. We’ll provide the necessary steps and return instructions.

Return Shipping Costs

Customer Responsibility: No return shipping costs – all eligible returns are free of charge.

Our Responsibility: We cover the shipping and return costs completely, so you can shop with confidence.

Exchanges

We do not offer direct exchanges for different products. However, if your item arrived damaged or defective, we’ll be happy to exchange it for the same item.

If you’re simply looking for a different product or size and your item is eligible for return, we recommend returning the original item and placing a new order for the product you prefer.

Refunds

Once we receive your return and confirm that it meets all eligibility requirements, we will issue a refund to your original payment method.

Please allow up to 30 business days for the refund to appear in your account, depending on your payment provider or bank.

Rejected Returns

If your return does not meet our eligibility criteria—for example, if the item has been used or is returned without its original packaging—we will send it back to you and no refund will be issued.

Lost or Stolen Packages

We are not responsible for packages marked as delivered to the address provided at checkout.

If you believe your package was lost or stolen, please contact us. We’re happy to assist you in filing a claim with the shipping carrier.

Need Help?

We’re here to assist with any questions or concerns.

Business Name: Murphys Direct UK
Business Email: support@murphydirects.co.uk
Business Hours: 9:00 AM – 5:00 PM | Monday – Friday
Business Address: 51 Coolderry Road, Crossmaglen, Newry, Northern Ireland BT35 9JA, United Kingdom